FAQs

How do I order?

Select the item/s you would like to purchase on our Website, choose your size, select your quantity, and click on the option, Add to Cart. Click on the Checkout button once you're ready to pay for your order. 

 

What methods of payment can I use?

Atletika accepts the following:

  • Paypal: We accept payments through PayPal either through credit card or a Paypal account. You do not need a PayPal account to pay using your credit card.
  • Paymongo: We accept payments through Paymongo. You can pay via Visa, Mastercard, JCB, Paymaya, GCash, Coins.ph, 711, Cebuana Lhuiller and M.Lhuiller. A link will be provided after checkout to process your payment.
  • BDO Bank Deposit or Fund Transfer
  • BPI Bank Deposit or Fund Transfer

For bank deposits, bank details will be provided after checkout. Note that reservation is only up to two (2) business days only. Kindly settle all remaining balances immediately to avoid any cancellations of your order. 

 

Can I make changes to my order after it's been placed?

Because we do our best to fulfill every order as soon as possible, we will be unable to make changes to order details, including address changes, once your order has been placed. If you do need to change anything, please email orders@atletikaph.comwith the subject "Change Order_[Order Number]" as soon as you can and we will do our best to accommodate changes before your order processes. Thank you for your understanding. 

   

Can I pre-order item/s? 

We accept requests for quotations and pre-orders for all items available on our website. Please contact us at sales@atletikaph.com with the subject, "Pre-Order_[Customer Name]" to process your request. 

 

Do you accept wholesale order/s?

We accept wholesale orders for both local and international buyers. Please contact us at sales@atletikaph.com with the subject, "Wholesale Order_[Customer Name]" for more information.

 

Where do you ship?

We ship our products within Metro Manila and to provincial Philippine locations. Additional shipping fees apply. Please refer to our Shipping page for more information regarding Shipping.  

 

How much will it cost to ship my order?

For shipping within Metro Manila, we charge a minimal fee of Php 100.00. We charge Php 250.00 for provincial orders. Please refer to our Shipping page for more information regarding Shipping.  

 

How long does shipping take?

Shipments within Metro Manila will take 2-4 business days, provincial shipments will take 4-6 business days, and international shipments will take 6-14 business days. Atletika is not responsible for any courier shipment delays. 

 

Can I expedite my order? 

We offer same-day delivery services within Metro Manila for a standard fee of Php 350.00. Please refer to our Shipping page for more information regarding Shipping.  

 

How can I track my order/s?
For Philippine orders, you can track your order/s using the link below:


For international orders, you can track your order/s using the link below:

 

What do I do if I didn't receive a shipment?

If you're missing item/s or shipments, contact us at orders@atletikaph.comwith the subject, "Missing Item_[Order Number]" within seven (7) days of ship date. We will process your order immediately.

 

What do I do if I received the wrong shipment?

If you received the wrong shipment, contact us at orders@atletikaph.comwith the subject, "Wrong Item_[Order Number]" within seven (7) days of ship date. We will process your order immediately. 

 

Do you accept returns and exchanges?

Please refer to our Terms & Conditions for more information regarding our Returns & Exchanges Policy. 

 

When will I receive my exchange order? 

After your request for exchange has been approved, your order will arrive 1-3 business days for shipments within Metro Manila and 2-4 business days for the rest of the Philippines.

 

If you have any questions that we haven't answered here, send us an email at customerservice@atletikaph.com, we'd be happy to help you.